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Just out of curiosity, did they say if you would get your purchase price back if you returned the phone? I ask because it seems like the $500 is the difference between the subsidized pricing or full price. Doesn't seem fair you would have to pay $500 AND return the phone, basically forcing you to pay full price for a device they would then turn around and sell to someone else. Bad deal all around. I hope you are able to get things resolved.
