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@jh.jeon,
I'm so sorry to hear that your girlfriend had to cancel her account with VZW! She will definitely be missed.
Please keep in mind that when purchasing or upgrading at a 3rd party dealer they may have their own promotions which require separate or different agreement then with VZW. You will need to contact them for additional information regarding the agreement your girl friend signed with them when she upgraded.
With VZW if you cancel you are responsible for the cancellation fee and any pending balance on the bill. You are not required to return the phone.
I apologize for all the inconvenience this situation has caused.
JohnB_VZW
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