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Catbird9 you could have kept that opinion to yourself. Who are you? The Verizon cell phone bill police?
It wasn't helpful at all.
$7000 is not a cell phone bill-- that's a vacation to Europe...a used car...college tuition. And it doesn't matter if she owes it or not, she is entitled to respect and courtesy from all Verizon employees at all times.
I hope you remember your comments to this mother and her daughter's $7000 bill. Because when you find yourself in a similar situation (and you will), with surprise high costs you weren't expecting to have to pay (it may or may not be money), you won't want those around you to show you the same level of empathy you have here--you will want the courtesy credits. So show a little empathy and save yourself the heartache. Karma is a b*tch and life is a hard teacher.
When are we going to learn that we are all in this together? We are one.
We are not the Verizon cell phone bill police.
