Thanks Jroder, i have called before. I even called immediately after paying my $300 bill and i spoke to a very nice rep, but she guided me to the store and told me they could get me and my wife upgrades to keeps us with Verizon. Once at the store, i was told absolutely not. That they i had to return to work, otherwise i would have just paid the $780 to early terminate all lines. Pretty bummed out that all other carriers make an attempt to keep good customers on board, but have yet to see anything coming from VZW.