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crucibelle help is here! Lets make sure the exchange process is crystal clear! ttipgem was right on track, but we'd first want to determine how the Droid Ultra was purchased. If the phone was ordered through our online site or Customer Service then you can call 800-922-0204 to have the Moto X ordered within the 14 days or visit any corporate Verizon store http://bit.ly/3SdsA to process the exchange. If the phone was purchased at a store or authorized dealer, then the phone will need to be returned through that location. There is an one time $35.00 Restock Fee since the Droid Ultra is unable to be sold as new.
AshleyS_VZW
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