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I really wish I had seen this forum earlier. I just got the email this morning...my perfectly working, in great condition, reset to factory settings (find my iPhone definitely turned off), iPhone appraised at $200...got me a $36 gift card. I am still waiting to see what gift card I get for my daughter's phone, after reading the forums, I ma guessing it will be about the same as mine. I honestly would not have upgraded at this time...if this is not rectified, I am leaving Verizon. What a scam. I have been a customer for over 14 years. Very disappointing...I am going to look at the paperwork now and see how much time I have left to end the current contract.
