After I typed that out, I just went ahead and reported Verizon to the BBB not that it matters. I am sort of sickened by this situation and I have decided that it's not worth my time or money to have Verizon as my service provider any longer. If you are making payments in a store, or planning on purchasing a phone in a store, WARNING!!! ask them upfront if they are a franchise or a corporate store. If they say they are a franchise they do not have to uphold Verizon policies or prices and can basically charge whatever they feel like. The store looks EXACTLY the same as other Verizon stores I have visited, and Verizon is passing these off as the real thing to get more money from you when there are better prices within their own company!