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You can only use Verizon's device payment plan at a Verizon wireless corporate store only. Not online, not over the phone.
At Verizon's web portal or google Verizon's device payment plan FAQ's print it out before you go into the corporate store.
They can do it there. It is 12 monthly payments plus a $2 service charge for twelve months ($24 for the year) at first payment there is also full taxes that must be paid, after that eleven equal payments on the balance.
No plan changes and everything except for the esn/emeid is changed in the system for your old device.
Verizon is trying to get the unlimited data off customer accounts. Again go to the store.
Good Luck