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Hello NJFOOTDR,
I am so sorry that you were treated this way in our store! We want to make it easy to do business with us, not difficult and unpleasant. We certainly don't want to lose you as a customer! If your current phone is less than a year old, it may be covered under warranty. Is there any damage to the phone?
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
