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chrisnliz,
I completely understand wanting your service to work consistently, particularly in your home. It sounds like you checked the coverage before moving. Please be aware that even within our coverage areas, there are things that can affect the availability and quality of service, including network capacity, terrain, buildings, foliage and weather. Have you filed a resolution ticket with our Technical Support team? Is the problem outdoors, indoors, or both?
ElizabethE_VZW
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