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The great customer service you're looking for is right here. I'm extremely disappointed to see you haven't received any of the callbacks that have been promised to you and want to make sure you get the assistance you need. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name, mobile number, and more about what's going on.
Thank you
JenniferH_VZW
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