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The account was flagged for fraud in the first city. It had nothing to do
with where our application was processed. And if you had a business and
you suspected fraud, I would hope that you would have a competent group of
people working to investigate those matters in a timely manner so that you
weren't unnecessarily turning away people with 788 credit scores and all of
the necessary documentation to prove who they are. This matter is about
the fact that Verizon's fraud department is managed by a group of inept
individuals and there is very little oversight to ensure that customers are
not unnecessarily inconvenienced. I work in Risk Management so I understand
a company mitigating their risk exposure, but I also understand that
customer service and Risk Management must work in conjunction to ensure
that your exposure is not inadvertently increased due to
an overzealous Risk Department. Maybe you should do some research on this
issue because there are countless complaints online about this very issue.
