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Replying to:
Re: IDEA - $30 Upgrade Fee Resolution
MeTexanVT
Enthusiast - Level 3

Great. The phone I purchased 2 years ago for $200 is now worth $10 trade-in.

I am quite upset that loyal customers are not respected for their loyalty. Quite frankly, at this point Verizon has lost my loyalty, I see why people bounce from carrier to carrier, its easy and cheaper.

The good brands recognize loyalty in their customers.