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dirkbonn,
I completely understand where you’re coming from and I appreciate you pointing FunN4Lo in the right direction. We understand some customer’s concerns are a lot more detailed than general post in these forums and our community is wonderful at helping fellow customers, but we also want everyone to know we are here to help and we have many ways to assist. We want to be able to save you a trip to the store or time on hold waiting for a representative when you call. We have a great chat option, as well as Twitter and Facebook assistance. We make it a priority to keep all account information secure and private, while still assisting over these platforms. For further or account-specific assistance, please instruct a customer to send us a follow request and once we accept it and follow back, we can communicate via Direct Messages.
AdaS_VZW
Follow us on Twitter at @VZWSupport
