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Being that this is a peer-to-peer forum I don't see how a us as customers such as yourself can help much. Also, everything in your post is somewhat vague, i.e.
1) "I have had an issue", (what issue?)
2) "escalated up to Frank with a title of AD" (Frank who? AD?)
3) "cause a corrective action" (What is a corrective action?)
4) "something along the lines of an action form" (Action form?)
5) "help me navigate this 1-800 hell" (Is this a phone number problem?)
I realize you probably can't answer the questions I've posed (in red) but my point is if you don't know whats going on, it's unreasonable to think that we understand. My guess is that you just need to keep calling until VZW gets it and finally someone helps you.
Best of luck whatever you decide to do,
