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Was this a Verizon Wireless Corporate Store, or a Reseller that had a Verizon Logo? No excuse for bad service. When you go to tge store at least where I live they are pretty good people. They ask a lot of questions, they give you the store policy, they explain your device and even tell you when they are holding classes on using it.
They explain the charges, ask you about insurance before its added, they have you look at the accessories and buy them right now, only time they order is when they are out of the item. They explain the exchange policy, they have you look at the total amounts due, your plan selections, data, phone, texting. It is given as a hard copy at the register and you don't sign anything unless its absolutely correct. The whole process should be less than an hour start to finish. unless they are real busy. Where you went does not sound anything like the great service I get from Verizons corporate Store.
Sorry you had to go through that.