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So far, they have come back and said basically I'm crazy and that U.S. Cellular is telling them my coverage is "just fine". It's their word against mine. I have proof; they are going on U.S. Cellular's word without really verifying it themselves from what they have said. But I will give your suggestion a try. I have contacted tech support 4 times in the past month, submitted that many tickets, and had it escalate up to NYC where the tech even called me to compare my home address with dead zone address to compare.
I am doubtful on getting it waived, but I just have no other choice.
Thank you for your help.
