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Re: How to file a customer service complaint?
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We definitely don't want to lose your valued business dcorreia9882! I know how important it is to have reliable service. Certified Pre-Owned units should be of the highest quality, as they are rigorously inspected by the manufacturer. In addition they are great way to save on costs versus full retail pricing. What is your zip code? What type of troubleshooting was done on the current network extender unit? Did you successfully install it? Did it help improve the voice and data service in your home? We can figure this out!
JonathanK_VZW
VZW Support
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