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So I have been a customer since 1991 and today has been such a poor customer service experience I had to write in.
We recently moved and the service in the area is poor, Verizon admits it's "below its standards" and offers to sell me a network extender for $250. I told them I wouldn't pay for something that is needed because the service is poor. They came back and said they could give me a 'deal' and send it to me for $100. OK, for $100 I'll try it rather than switch everyone in my house to AT&T (which I have on my work paid for phone and service is excellent). Device comes and doesn't even connect to GPS for a signal. Two tech later and me looking at the box it says it's a 'refurbished unit'. In talking to customer service today they tell me refirb units are only $100. The first person never told me that. So now they want to send me a new unit (back to the $250). What a deceptive group, and this on top of the fact that the service sucks.
Off to AT&T at lunch since Verizon told me I could get out of the contracts because the service doesn't meet the minimum standards.
