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Replying to:
Re: Customer Service inadequacy - billing
jroeder
Specialist - Level 2

Also, you said the machine calls you multiple times a day and you ignore the calls.......

So Verizon did try and warn you multiple times a day that your service would be disconnected for non-payment, yet since you did not answer you say Verizon did not give you fair warning?

If you were to say........sell someone a car in return for monthly payments and they paid late over and over you'd probably become more strict about the payments wouldn't you? And if you called them to try and get them to give you YOUR payment and they ignored your calls, you would probably want you car back wouldn't you?

That's how Verizon feels, you are a post-pay customer. So they give you service and you pay them later. Why would they want to keep giving you service when they aren't sure when you will pay or if you will pay them at all?