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The VZW in-store workers I encounter try to be as negative as possible until you are afraid to speak to them.
"You know you won't have insurance on this phone anymore"
"You know you will lose your unlimited data"
"You know you lost your warranty by trading phones with your friend"
"You know we will have to add x fee"
"You know we don't have any of those in stock"
"You know you don't get x discount anymore"
"You will have to call the 800#, I can't help you with that"
"I have the same problem, you should call the 800# and complain"
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