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The customer service agents at every Verizon Wireless store I've dealt with must be taught by the "corporate" office how to be as vague as possible and how to talk as fast as they can and skirt every question with an ambiguous answer!!! My daughter upgraded her iPhone and was, of course, bombarded with add-on offers, one being Verizon's Total Mobile Protection for only $10.00!!! What a deal!!! (they also sold her a case that she could have bought at Walmart for 1/3rd of what Verizon charged). But, in doing his "job", the agent failed to tell her that the protection was $10/month! Square Trade Warranties offers a 2 year warranty on iPhone 5S's almost exactly like the Total Mobile Protection plan, for a total of $94.00 for two years of coverage. If Verizon's phone area coverage wasn't the best in our area, I'd be shopping for a new carrier. BUYER'S BEWARE, ASK QUESTIONS UNTIL YOU GET A LEGITIMATE ANSWER! DON'T LET THEM TALK YOU INTO ANYTHING!!!
