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Hi AmandaPifer,
I apologize for the bad experience outlined in your post! Your satisfaction is paramount to us and I will be happy to forward your complaint and feedback to our leadership team. Better yet, I'd like to review you account and options to bring a satisfactory resolution for you. Please send follow me and send me a direct message as we must access your account to assist you further.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
