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Replying to:
Re: Why is Verizon service ranked #1 by J. D. Powers?
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Perhaps I spoke prematurely: I went to Tasks, clicked the red check, went to notifications — and found out that I was "rejected." And when I hover over the CS rep's name, "Ayani_VZW," I am still "Awaiting approval" because that rep has not logged in since I was sent the Action item.
It's very frustrating!