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Hi cld91711,
I am saddened to learn that you have not received the follow-up call as promised and I am here to help! It is unfortunate that you were unable to benefit from the Home Phone Connect. If the device was returned outside of the 14 day customer guarantee I an unable to credit the ETF. However, I can gladly review your account detail is an effort to identify any other available options. At your leisure, please DM you name, wireless number and billing system password. I look forward to hearing from you soon.
Ayani_VZW
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