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I'd like to know where I "changed my story". Excuse me for being rude, but you're a thorn in my side. Your justification hasn't helped my situation at all. Instead, you insist that I'm an idiot. What I was told over the phone was that I wouldn't have to put any money down at the store. TO ME, that translates into no money out of pocket. The REP's should have a knowledge base that is factual. Customer service has no room for grey areas.
The fact of the matter is, I was lied to by a company I have been with for almost 7 years. I gave the REP an opportunity to let me speak with someone who was knowledgeable of the device payment plan and she requested to handle it. She failed.
