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I'm going to bullet point my synopsis of my personal experience with VerizonWireless yesterday

Kicked ex-girlfriend off of family plan
Now I have an unused line of which I have to pay $39.99 for 450 minutes I won't ever use, plus $10 line fee
Called customer service to have this done
Asked REP about alternatives where I could actually use the line I'm paying for
She mentioned Tablets and Verizon has an 12 month equipment plan, no interest, no fees
REP told me I could walk into store and pick up tablet, no money down.
REP told me local store didn't have tablet in stock.
REP found tablet 26.6 miles away

Drove 26.6 miles to pick up tablet
Store told me I would have to put $88 down
Called customer service back
The best they could do for me was to reimburse me for gas money spent.
I drive a 2013 Ford Focus that gets 32 mpg
Gave me a credit for $6.66
and they're perfectly fine with telling customers false information.

LIARS!

I want nothing more to do with a company that is perfectly fine with telling their customers false information.  I have been a VerizonWireless customer for almost seven years now.  I've given this company over $13,000 in payments and fees and this is how they treat their long term customers???  I think its time to move to a different carrier.