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YOu have explained my exact problem.. I finally got through to someone and they checked and did a ticket to investigate. I seriously doubt they are going to fix a tower for me. Drop calls every day-have to use home phone line. then the rep said if they can't fix it they have an extender which costs over 200 dollars-great another expense. not happy at all and if nothing changes I will quit verizon when i can and NEVER come back.
