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The service here in rural Monroe, NC is horrible. We have had a tower survey and no results. We were told a NE would greatly improve our signal. We purchased the NE and the signal was much worse, it was returned. We have been in contact with VZW CS too many times to count and have basically been told there are no options here. The problem is VZW is the only provider here. We have been loyal customers for 5+ years since the aquistion of Alltel. In an emergency situation we may not have enough signal to reach someone. We pay an astronomical amount for our plan and have been left with no answers. We did visit the retail location and were told the problem was a setting in the phone and fixed, it wasn't. We have 4 lines on our account and all have bad service, and they all are different devices. The worst being the Galaxy s3. Are there any help[ options for us to nail down the issue and have average service at home?
