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Replying to:
Re: Verizon's recycle program is an example of the classic "bait & switch"
Mattlax10
Newbie

I did the same as you Thursday evening 10/24.  Customer Service rep Matt listened very carefully and was very nice.  He talked it over with his superior and said he had to go through some steps to get my credit approved.  He told me he would get back to me within 24 hours.  When he did, he said no one would approve it.  He sent an escalation request directly to the Recycling Program on my behalf and also an email to Senior Management to alert them to the growing number of complaints in this regard.  As if they don't know.  

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