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Re: Verizon's recycle program is an example of the classic "bait & switch"
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Hi markpys,
My upmost apologies for the issues relating to your recent device recycle. We would be delighted to take a closer look into this and provide a resolution. For additional assistance please follow me MatthewS_VZW and then DM me with your mobile number and the last four of the account holders SSN, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT