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Replying to:
Re: Verizon's recycle program is an example of the classic "bait & switch"
vzw_customer_support
Customer Service Rep

Hi markpys,

My upmost apologies for the issues relating to your recent device recycle. We would be delighted to take a closer look into this and provide a resolution. For additional assistance please follow me MatthewS_VZW and then DM me with your mobile number and the last four of the account holders SSN, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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