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Replying to:
Re: billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
vzw_customer_support
Customer Service Rep

Charlie_Cheesedog, your time is so valuable to us and we apologize for every inconvenience this matter may have caused you. We're eager to get this fraud matter resolved for you as soon as possible. However, you will need to speak with a representative in our Fraud department for assistance. Please keep us posted .

Lasina_VZW
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