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Re: I purchased a Maxx at FULL retail price (out of contract) to keep my unlimited data. An unauthorized/illegal change was made to the plan and all VZW could do was offer me $20 in credit.
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did you get in contact with bbb? you may have to file charges with the police for identity fraud against your sister and then request again with Verizon to honor the initial agreement. at that point the fcc might have to be notified. Im so sorry for your trouble but I have a feeling that actions against your sister may be necessary in order for Verizon to do anything. Good luck