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Good evening thatpittsburghgirl21,
I'm sorry to see that you endured such a tedious process to process your upgrade via the Edge program. Upgrading your phone should always be a happy event and I apologize for such inconvenience. You are a valued customer and we want to serve your wireless needs for years to come!
I understand that your phone is now active. Do you still need our customer service representative to call you back? Do you have any additional questions about the Edge http://vz.to/1dG4Hpu program?
Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance is to call 800-922-0204 or send us a message on twitter at @VZWSupport at your convenience.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
