View discussion in a new window
Horrible customer service. I have been on hold for an hour and a half. They said that they would not charge me the $30 upgrade fee. Now they are giving me a problem about it. The lady on the phone confirmed that it says that I won't be charged the $30 in the notes, but she is still giving me a problem. Verizon lies!!!!! They make promises that they don't keep!!!!!
