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I checked my Verizon Wireless account several weeks ago and it said I was available to upgrade on 9/13/13. Last time I upgraded my phone I could go into the store and upgrade within 30 days of the date. I went in today and they looked up my account and said the date was 9/30/13. Why was my date changed? I was also told that Verizon had to change their policies because they had to sell Apple products. REALLY? We are sacrificing customer service to work with Apple? I was also told that if I wanted to upgrade early they would have to get approval from the manager and that I would be "REQUIRED TO" (Their words not mine) to purchase $150 worth of accessories! Really?
I have been a Verizon Customer for almost 20 years, even though it costs a little more, I have always liked the customer service and the coverage. But now the customer means nothing. I am definitely leaving Verizon in September! I am so mad about being treated this way!