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Call cutomer service and they can straighten it out, you may have to repurchase and get a credit though.
Each line can be registered for it's own MyVerizon account - and you need to be logged in with that line to purchase ringtones, ringback tones, and manage them, as well as manage backup assistant for each line. To set it up,, you need to log out, then possibly clear cookies and cache or use a different browser entirely, and REGISTER each number with it's own username and password.
Then you can set up backup assistant to back up contacts and media for each line, and get the ringtones and ringback tones for each line.
