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After having the same issue as yourself, I called customer service twice, 1 of the 2 actually sounded like he really wanted to help but Verizon obviously provides them with a insufficient knowledge base to resolve such a simple question. On the end of the S4 box it has the Proof of Purchase the number below that bar code is the UPC, they just defined as such instead of UPC, lame labeling. You have to remember to be careful to notice the first and last numbers are apart from the rest of the code, it will then complete the complete UPC number. Verizon use to have the best service ever, after considering my recent upgrade, I felt I should have took more time to look at their competition, but my cell was acting up and I could not allow my work to suffer one more day.
