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Silicon Valley, home of the SLOWEST 4G LTE Verizon data speeds

c1ph3r2u
Novice

NW 1st St. & Trimble area in San Jose, 4G LTE data speeds have been <0.5Mbps down & <0.2Mbps up for over a week.  Switching phone to 3G yields similar, slightly faster data speeds.  Same results on all of my coworker's phones (Galaxy Nexus, Galaxy S4, iPhone).  My phone has normal LTE speeds at home 10 miles away.

I can't find any other way to report this issue online.  I attempted to call *611, but gave up after waiting 15 minutes on hold. 

There should be an easier way to report service outages!!!!!