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Replying to:
Unbilled Data From Prior Months
Norma12
Enthusiast - Level 1

I was charged an additional $15 for "unbilled data from prior months". I am on a share everything plan and we did not exceed our 6GB of data, in fact we only used 4.340 for the month. The Unbilled usage is claiming a billable amount of use as .003, judging from the numbers above we should well have that covered in our data plan. After calling and speaking with a representative I was informed that this charge was for using data on other carrier's towers. REALLY??!! I was an AT&T customer for 10 years and once received a charge such as this. If we are going to be charged for using other carriers towers then we should have the option not to use their towers. This is a poor business practice and one that will cause me to take my business elsewhere.

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