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Hm, unsure why you need any "Special" just because you have been a customer for twelve years on the best network in the nation. My family has been with this company before it was Verizon and beyond and all we expect is the amazing quality that we have come to know. I can guess you have been shopping at the same grocery store for awhile, ever ask them for a "Special" on Milk? Or how about your Gas or Electric company? Ever ask them for a "Special"? I can imagine if they did they would just laugh in your face. At least the reps took a moment to look for you. We are lucky to ever have any "Specials" ever, seems selfish just to expect one just because you have been there so long. It is a give and take business choice, you pay them for a service and they give you their service, equivalent exchange, why should one party be expected to give more than agreed upon? So go for it, go to a lower quality carrier and blame it on bad customer service just because you can't have your way.
