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Re: Customer service nightmare with upgrade, line reduction, poor advice
coolpillows
Enthusiast - Level 2

No, there is no additional discussion; I just posted this today. 

I understand what you're saying and all the policies are clearly spelled out.  But if a customer is deceived into their understanding of the terms, then that is where the problem lies.  Even the rep who has been troubleshooting said that I was given incorrect information.  Very few customers, if any, read every word in Ts & Cs and fully understand them.  As a business that is responsible for explaining the complex and circuitous means by which we purchase Verizon services, it is up to reps to make the customers fully understand what they are buying.