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I called Verizon today and they told me the upgrade fee on my bill was to pay for the my verizon app, classes at the store, changing your contacts over, paying online, etc. What a bunch of bs. You wait the 2 years to get the reduced upgrade on the phone for 199.99. Then they tell you to pay 30.00 per phone extra for these services. I don't use these services. Apparently they are using the current trend in the US to take care of everyone else and for that you must pay a fee for everyone even if you don't utilize those services. False advertising is what it is period. I think a class action law suit is in hand to have them pay a fee for the bs they are slinging. What a bunch of crooks. If you can't be up front about it at the time of purchase your lying to your customers. I am done with this company at the end of the contract.!!
