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i disagree and maybe I am just old school. But if i purchased something I expect it to last more then 1 years, especially when the contract I signed for service is 2 years. And yes I understand manufacturers warranties, but good customer service and showing loyalty would have at least brought more empathy from the consultant as opposed to "you should have bought our warranty". I had a situation a few years ago with a washer from Best Buy. About 3 months out of "warranty" it broke. I have been a loyal BB customer for years and they recognized that, they sent a tech to look at it, deemed it was defective and replaced the unit at no charge to me. That is what loyalty and service is all about.
