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So apparently my part of our family contract somehow has an extra 5 months on it. Not sure how this happened except possibly when I had phone issues earlier this year. Long story short, I got a BlackBerry Bold 9930 that had issues, as did the next 5 refurbished replacements. I got told that I couldn't get a 4g phone even though they were cheaper than the Bold was (lol) but they didn't have any other 3g phones to give me (since all those models were so old). After some time on the phone with CS (a lot of time) and asking what my ETF would be, she said they could give me a new one if I paid the subsidized price (still less than I paid for my Bold originally mind you), and I guess they used that opportunity to tack extra months on to my contract without fully explaining to me what was going to happen. Of course that's for my line only, the other 2 lines on the plan have the original end date.

I guess my question is is there any recourse for this whole mess? Because at this point after finding out about this, I really just want to pay the ETF and go elsewhere if they're going to do stuff like this. But of course, with my contract somehow extended, that'd be an extra $50 as well which may have been the point since I asked about the ETF when on the phone with CS because I was getting so frustrated with the lack of help.

I've tried going into the Verizon store locally for help but they are questionable at best and I really don't want to get back on the phone and get quick-talked into another situation like this. I like the Verizon service, but I really have not at all been satisfied with their customer service at all thus far (my mother has also had several problems, one of which was resolved and handled very poorly) and would rather go back to my previous carrier where I could actually get my issues resolved.