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The FAQ page says you have to turn off the find my iPhone feature before sending it in or they will treat it like it doesnt power on. I'm not sure why that little peice of IMPORTANT information isnt made clear when you input your info or receive your return package. Seems like someone might want to know that before sending in their iPhone.
I have still not received the promised callback from the trade-in customer service people nor have I received my virtual gift card. My bill is now past do because I was expecting this promised $200! I've sold several old phones on eBay but thought I would give this a try because of the supposed guaranteed value of the iPhone. Now I have no phone AND no money/gift card. As far as I can tell this program is a scam borderlineing theft.
