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Received terrible customer service an hour ago from the Verizon store in Lake Grove, NY. The associate who "helped" me was apathetic and rude, giving me two minutes of his time just to brush me off in an extremely patronizing manner after having me wait for half an hour, while a few feet away stood him and several other associates, all talking candidly about non-work related things. This negative experience was enough for me to start strongly considering not renewing my contract in January and switching the family to Sprint.
Every customer should count and be treated with patience and respect, not as though they are a waste of time, either due to appearances or age. Very disappointed.
