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This is a peer to peer customer forum where customer can ask for advice and suggestions from other customers. It isn't a direct link to customer service. There are some VZW reps from their social media team that roam this community, but their response to any particular discussion isn't guaranteed nor is it immediate. Since you did mark your post as a question, the odds of a rep replying is improved, but it can be a few days or weeks before such a reply is written.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
