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This happens all the time. But since you were under the 14 day worry free guarantee all that was needed was to return everything on cube Monday but you pay a restocking fee of $35 so the free phone still costs $35 plus the $30 upgrade fee so in essence you are paying $65 for a free device. Gives a new meaning to free.
We cannot blame store personnel since the desire was to get you a device for free. Please remember there is a time zone difference so if you were in say EDT and the time is 3 hours or more +/- it may have been after midnight where verizon accepts online orders.
Good Luck