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katejoy, we'll travel nationwide to keep you connected! First, let's check the coverage in your area: http://vz.to/19oQkRy Are you having issues indoors and outdoors at this location? Wireless service can be tricky indoors since the building structure can blocks the signal. As a result, when you're not getting good reception at your home, its due to these limitations that are sometimes referred to as “dead zones,” “coverage holes,” “dead spots” or “obstructed areas.” Perhaps a Network Extender will resolve this issue: http://vz.to/GO3te0
LasinaH_VZW
VZW Support
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